Return & Refund Policy

Last Updated: 2 March 2026

At Medhub.pk, we aim to provide transparent and fair processes while working within healthcare regulations and logistical limitations. This Return & Refund Policy explains when and how requests may be considered.

Eligibility for Returns & Refunds

Returns or refunds are considered only for medicines and products that are registered in Pakistan and supplied through recognized local channels.

To be eligible for review, the following conditions must be met:

The product must be unused, unopened, and unbroken
Original packaging must be intact
The issue must be reported within a reasonable time after delivery
Supporting information or evidence may be required

Important: All requests are assessed on a case by case basis. Approval is not guaranteed and depends on product condition, regulatory considerations, and internal review.

Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances:

Named Patient Supply medicines
Specially sourced or overseas products
Case based or regulatory access medicines
Fragile or glass items damaged during transit
Products damaged due to improper storage or handling after delivery

These products are arranged specifically against confirmed documentation and regulatory approvals and cannot be reused or resold.

Fragile & Glass Items

Products such as injections, vials, ampoules, and thin glass materials are inherently fragile.

While appropriate packaging is used, return or refund requests for breakage during transit cannot be accommodated, as such items are shipped at the customer's risk via third party logistics providers.

We do: Use appropriate packaging for fragile items

We cannot: Guarantee against breakage during transit

Refund Processing

If a return or refund request is approved:

Refunds are processed using the original payment method where applicable

Shipping charges, regulatory fees, and documentation costs are generally non-refundable

Processing time may vary based on the nature of the request

Medhub.pk does not make advance promises regarding refunds.

Policy Updates

This policy may be updated periodically to reflect regulatory or operational changes. The latest version will always be available on this page.

Quick Summary

May Be Eligible

Registered products
Unopened packaging
Unused items
Reported promptly

Not Eligible

Named Patient Supply
Special access medicines
Broken glass items
Transit damage

Contact Information

For return or refund inquiries:

Email: info@medhub.pk

Phone: 0092 333 4575527

Address: Bahria Town, Islamabad, Pakistan